FAQ’s

Read the frequently asked questions (FAQ’s) below. If you have any questions please get in touch.

What delivery options do you offer and how much do they cost?

UK delivery is £2.99. All orders are sent either by Royal Mail First Class or one of our designated couriers.

Worldwide delivery is £5.99. All orders are sent either by Royal Mail International Tracked or one of our designated couriers.

How long will it take for my order to arrive?

All orders placed before 2pm (Monday to Friday) are dispatched the same day.  Orders received after 2pm may be sent out the next working day (often also the same day). All orders received after 5pm will be sent out the next working day. Orders usually arrive within a maximum of 1-3 working days from confirmation of dispatch.

Please allow 5 working days, for delivery in the UK, from the date you receive your order dispatch confirmation email, if your order still hasn’t been received please get in touch at info@sweetwilddesigns.co.uk

For all delivery addresses outside the UK – please allow 8 working days for delivery from the date you receive your order dispatch confirmation email, if your order still hasn’t been received please get in touch at info@sweetwilddesigns.co.uk

What methods of payment do you accept? 

PayPal, Visa, Mastercard, Discover and American Express are accepted.

I have signed up to your newsletter; will you pass my details onto other companies?

We will not sell, distribute or lease your personal information to any third parties unless we are required to do so by law.

Is it safe to shop online at Sweet Wild Designs?

Security is our biggest priority and for your peace of mind we have taken every possible precaution to protect your personal information. We use the latest technology (which is the industry standard security protocol) to protect your credit card details. Our Secure Sockets Layer (SSL) technology encrypts all of your personal information into bits of code that are then securely transmitted over the Internet.